Title: ACCOUNT DIRECTOR
Location: California-Foster City
Account Director
The Account Director is responsible for developing long-term relationships between Acxioms Multi Channel Agency and its clients. Reporting to the Managing Director, the Account Director will insure that the Agency consistently provides its clients with the strategic leadership needed to develop successful marketing and technology solutions for the Internet as well as other related marketing channels and activities.
Account Directors may be responsible for more than one client, depending on the size and complexity of each account. Assistance with managing a client portfolio may be provided by a Senior Account Manager and one or more Account Managers.
In this role you will also be responsible for the overall quality of the Agencys products and services, as well the financial performance of its client relationships.
Job Responsibilities:
Strategic Marketing
Lead all Agency marketing initiatives and programs with clients
Understand clients business goals and develop strategic recommendations for digital marketing and technology solutions to achieve goals
Provide guidance in analyzing and solving client problems
Identify and engage appropriate resources within, or in other Acxiom Digital offices (i.e. bring the appropriate resources to bear on the situation)
Work with GSO and Markets teams to develop sales presentations and proposals
Client Relationships
Manage overall client expectations
Develop and lead long-term relationships with clients across multiple levels within the client organization
Operations & Finance
Ensure consistency between client contractual agreements and Acxioms deliverables
Ensure the relationship between the Agency and its clients are profitable
Provide timely and accurate forecasting of future revenue
Monitor implementation and execution of client campaigns
Team Management
Supervise reporting Senior Account Manager (SAM) /Account Manager (AM)
Train and coach SAM/AMs in the development of stronger professional skills, including writing, presenting and problem-solving
Review SAM/AM email data reports
Review documents before they are sent out
Help identify potential projects and sources of revenue
Develop and foster team environment across the Agencys functional areas
Basic Requirements:
Bachelors degree
7 years work experience, in an agency or corporate environment providing client-facing support and services in the marketing world
A successful track record in the development and delivery of digital marketing and technology solutions
Demonstrable ability to manage multiple complex and diverse clients
Strong leadership, writing, analytical and presentation skills are essential
Strong relationship-building skills
Experience supervising a team and working in collaborative environments
Additional Qualifications:
Advanced degree
About Acxiom
Acxiom is a recognized leader in marketing services and technology that enable marketers to successfully manage audiences, personalize consumer experiences and create profitable customer relationships. Our superior industry-focused, consultative approach combines consumer data and analytics, databases, data integration and consulting solutions for personalized multichannel marketing strategies. Acxiom leverages over 40 years of experience in data management to deliver high-performance, highly secure, reliable infrastructure management services. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, USA, and serves clients around the world from locations in the United States, Europe, Asia-Pacific, the Middle East and South America. For more information about Acxiom, visit Acxiom.com.
