Title: DECISION SUPPORT ANALYST
Location: Arkansas-Conway
JOB SUMMARY
*Specializes in assisting clients with business solution definition through campaign management and business intelligence tools and/or processes
*Understands details of client's data and Acxiom's marketing capabilities, ensuring clients
*Assists clients with business solution definition through campaign management and business intelligence tools and/or processes
*Audits post-production changes to ensure service level agreement compliance
*Executes Level 2 and some Level 3 (level indicates greater complexity) campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
*Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness
*Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process
*Executes simple/standard/automated Custom Client Report Services - utilizing necessary tools; executes standard/automated DataMart Build processes; audits, monitors and ensures SLA compliance, works with others on assigned account to in order to better understand client and Acxiom processes
*Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
*Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved
*Ensures compliance with established procedures, project requirements and service level agreements through audits
The job profile reflects the assignment of essential job functions, though additional essential functions may exist in some cases, including physical requirement, if applicable. This profile is not designed to cover or contain a comprehensive list of all work activities, duties or responsibilities. Acxiom reserves the right to assign or reassign work activities, duties and responsibilities as needed for reasonable accommodations and business purposes.
Required Skills:
*MS Office
*Experience with client communication
*Detailed communication skills (verbal and written)
*Technical aptitude
Nice to Have Skills:
*SQL
*UNIX
About Acxiom
Acxiom is a recognized leader in marketing services and technology that enable marketers to successfully manage audiences, personalize consumer experiences and create profitable customer relationships. Our superior industry-focused, consultative approach combines consumer data and analytics, databases, data integration and consulting solutions for personalized, multichannel marketing strategies. Acxiom leverages over 40 years of experience in data management to deliver high-performance, highly secure, reliable information management services. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, USA, and serves clients around the world from locations in the United States, Europe, Asia-Pacific and South America. For more information about Acxiom, visit Acxiom.com.
